Frequently Asked Questions

Use the following secure (SSL) ports for accessing HostQuadrant services:

Always use these secure ports to ensure encrypted connections. For example, access cPanel at https://yourdomain.com:2083 or https://your-server-ip:2083.

cPanel → "Email Accounts" → "Create". Enter username, select domain, set strong password. Access via webmail at yourdomain.com/webmail (port 2096) or configure in Outlook/Thunderbird with server yourdomain.com, IMAP port 993 (SSL), SMTP port 465 (SSL).

Use the following server settings for any email client (Outlook, Mac Mail, iPhone, Android, Thunderbird, etc.). Replace yourdomain.com with your actual domain name.

📌 Outlook (Windows / Mac)

Outlook 2016, 2019, 2021, Microsoft 365:
1. Open Outlook → File → Add Account.
2. Enter your email address → Click Advanced options → Check Let me set up my account manually → Connect.
3. Choose IMAP.
4. Fill in:
  • Incoming mail server: yourdomain.com (or mail.yourdomain.com)
  • Outgoing mail server (SMTP): same server
  • Email address and password as above.
5. Click More Settings → Outgoing Server → Check My outgoing server requires authentication → Use same settings as incoming.
6. Advanced tab:
  • Incoming server (IMAP): 993, use SSL/TLS
  • Outgoing server (SMTP): 465 (SSL/TLS) or 587 (TLS)
7. Click OK → Connect.

🍏 Mac Mail (Apple Mail)

macOS Ventura and later:
1. Open Mail → Accounts → Add Account.
2. Select Other Mail Account → Continue.
3. Enter: Name, Email Address, Password → Sign In.
4. If automatic setup fails, click Next and enter manually:
  • Account Type: IMAP
  • Incoming Mail Server: yourdomain.com, Port 993, Use SSL (checked)
  • Outgoing Mail Server: yourdomain.com, Port 465 or 587, Use SSL (checked)
5. Click Sign In.

📱 iPhone / iPad (iOS)

iOS 14+:
1. Settings → Mail → Accounts → Add Account → Other → Add Mail Account.
2. Enter: Name, Email, Password, Description → Next.
3. Choose IMAP and fill:
  • Incoming Mail Server: Hostname yourdomain.com, Username (full email), Password
  • Outgoing Mail Server: Hostname yourdomain.com, Username (full email), Password
4. Tap Next → Save. (If SSL warning appears, accept.)

🤖 Android (Gmail app / Samsung Email)

Using Gmail app:
1. Open Gmail → Tap profile icon → Add another account → Other (IMAP).
2. Enter full email address → Next → Select Personal (IMAP).
3. Enter password → Next.
4. Incoming server settings: yourdomain.com, Port 993, Security SSL/TLS.
5. Outgoing server settings: yourdomain.com, Port 465 (or 587), Security SSL/TLS, require authentication.
6. Tap Next → done.

💡 Troubleshooting tip: If you cannot connect, try using mail.yourdomain.com as the server name instead of yourdomain.com. Also ensure your email password is correct (reset in cPanel if needed).

cPanel → "Forwarders" → "Add Forwarder". Enter the source address and destination address. All emails will be copied to the destination.

Use cPanel's "Spam Filters" (Apache SpamAssassin). To block a specific address, go to "Email Deliverability" → "Manage" → "Add Filter" and create a rule to discard emails from that address.

1. Log into cPanel → "Domains" → "Addon Domains".
2. Enter the new domain name.
3. Document root auto-fills to public_html/yournewdomain.
4. Click "Add Domain".
5. Point DNS to our nameservers: ns1.hostquadrant.com, ns2.hostquadrant.com.
After propagation, upload files to the document root.

cPanel → "Aliases", enter the domain, click "Add Domain". Update DNS. The parked domain shows the same content as your primary domain.

cPanel → "Subdomains". Enter prefix (e.g., "blog"), select domain. Document root is public_html/blog. Click "Create".

Steps:
1. Rename .htaccess to .htaccess_backup.
2. Check file permissions (folders 755, files 644).
3. View error logs: cPanel → "Metrics" → "Errors".
4. Increase PHP limits via "MultiPHP INI Editor".
5. Disable recent plugins. Contact support if persists.

File not found in expected directory. Verify file location and case sensitivity. For WordPress, reset permalinks (Settings → Permalinks → Save).

Use correct server: yourdomain.com or mail.yourdomain.com. IMAP port 993 (SSL), SMTP port 465 (SSL) or 587 (TLS). Ensure authentication is enabled.

cPanel → "Softaculous Apps Installer" → WordPress → "Install". Choose domain, directory, admin credentials. The system creates the database automatically.

We offer free migration for non‑profits. For self‑migration: upload files via FTP to public_html, export/import database, update config files, change DNS. Open a ticket if you need assistance.

Via .htaccess:
RewriteEngine On
RewriteCond %{HTTPS} off
RewriteRule ^(.*)$ https://%{HTTP_HOST}/$1 [R=301,L]
Or cPanel → "Domains" → "Force HTTPS Redirect".

1. Change all passwords. 2. Run Imunify360 scan (Silver/Gold plans). 3. Remove unknown files. 4. Restore from clean backup. 5. Contact our security team.

Yes, daily backups. To restore, open a support ticket. You can also create your own backups via cPanel → "Backup Wizard".

Enable LiteSpeed Cache in cPanel. Use a CDN (Cloudflare). Optimize images, reduce plugins, test with GTmetrix. Contact support if resource usage is high.

cPanel → "MultiPHP INI Editor". Select your domain, adjust memory_limit (e.g., 256M) and max_execution_time (e.g., 300). Click "Apply".